Front Desk & Guest Experience Leader

Best Western Plus Agate Beach; Newport (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Insurance

Paid Time Off & Holidays

Employee Room Discounts

Job summary

Best Western Plus Agate Beach Inn in Newport, Oregon is seeking a Front Office Manager to lead and support the front desk team, ensuring smooth daily operations and exceptional guest experiences. This role includes overseeing reservations, guest services, reporting, budgeting, and coordinating front desk activities.

You will oversee reservations, guest services, reporting, budgeting, and coordinating front desk activities while maximizing occupancy and revenue.

Qualifications

• Associate degree or 5+ years of related experience.
• Strong customer service and leadership skills.
• Solid computer and math abilities (basic geometry and algebra).
• Excellent communication, organization, and problem-solving skills.
• Prior hotel experience preferred.

Responsibilities

• Supervise and support all front desk operations and staff.
• Anticipate and resolve guest concerns promptly and professionally.
• Maximize occupancy and room revenue through effective oversight.

Skills

Customer service

Leadership

Communication

Organization

Problem-solving

Education

Associate degree or 5+ years of related experience

Job description

Best Western Plus Agate Beach Inn in Newport, Oregon is seeking a Front Office Manager to lead and support the front desk team, ensuring smooth daily operations and exceptional guest experiences. This role includes overseeing reservations, guest services, reporting, budgeting, and coordinating front desk activities.

You will oversee reservations, guest services, reporting, budgeting, and coordinating front desk activities while maximizing occupancy and revenue.