Front Office Manager — Guest Experience & Revenue Lead

Hireology; Vancouver (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee Benefits

Career Growth

Dental

Vision

Medical

PTO

Holidays

Flexible Scheduling

Competitive Pay

Room Discounts

Job summary

AC HOTEL MARRIOTT, Vancouver Waterfront is seeking a Front Office Manager to lead the front desk team, supervise reservations, guest services, check-in/check-out, and daily front office operations to deliver a seamless guest experience.

You will prepare budgets and reporting for the front desk, monitor room revenue and occupancy, train staff, handle cash procedures, and ensure accuracy across all guest records and PMS data.

Qualifications

• Associate degree or 5+ years in related hotel experience.
• Experience in front office operations with daily guest-service functions.
• Supervisory or management experience including coaching staff and scheduling.
• Knowledge of reservations, check-in/out, night audits, and PMS.

Responsibilities

• Anticipates and intervenes in guest dissatisfaction per hotel policy.
• Maximizes room revenue and occupancy by reviewing status regularly.
• Ensures financial performance of the front desk through upselling and auditing.
• Maintains current knowledge of services, hours, and local area for guests.
• Manages check-in/out tasks and handles online/phone reservations.
• Trains new front desk staff and leads shift handoffs.

Skills

Front desk leadership

Guest services

Reservations management

Budgeting & reporting

PMS knowledge

Cash handling

Staff training

Communication

Education

Associate degree

Tools

PMS

Hotel operations software

Job description

AC HOTEL MARRIOTT, Vancouver Waterfront is seeking a Front Office Manager to lead the front desk team, supervise reservations, guest services, check-in/check-out, and daily front office operations to deliver a seamless guest experience.

You will prepare budgets and reporting for the front desk, monitor room revenue and occupancy, train staff, handle cash procedures, and ensure accuracy across all guest records and PMS data.