Front Office Manager — Guest Experience & Revenue Growth

iCIMS, Inc.; Solvang (CA); On-site; USD 68,640 - 84,781; Full time

Job summary

A hospitality management company located in Solvang, California, is seeking a Front Office Manager to oversee all front office operations. The individual will ensure guest services maintain AAA Four Diamond standards while leading a team in an environment demanding flexibility, including holidays and weekends. Ideal candidates should have at least five years in front office management and experience with hotel management systems like Opera. Compensation ranges between $68,640 and $84,781 annually.

Qualifications

• Five years of front office management experience required.
• Two years of prior experience in a management or supervisory role.
• Willingness to work flexible schedules in a 24/7 work environment.

Responsibilities

• Oversee all aspects of front office and guest services.
• Ensure guest services standards meet AAA Four Diamond standards.
• Handle guest complaints while maintaining a satisfactory impression.

Skills

Front office management

Guest service standards

Problem resolution

Organizational awareness

Strategic thinking

People development

Networking

Education

High School diploma or GED certificate

Bachelor’s Degree in Hospitality or related field

Tools

Hotel property management systems (Opera)

Microsoft applications

Job description

A hospitality management company located in Solvang, California, is seeking a Front Office Manager to oversee all front office operations. The individual will ensure guest services maintain AAA Four Diamond standards while leading a team in an environment demanding flexibility, including holidays and weekends. Ideal candidates should have at least five years in front office management and experience with hotel management systems like Opera. Compensation ranges between $68,640 and $84,781 annually.