Front Office Manager: Guest Experience & Ops Leader

Pyramid Burlington Management; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Pyramid Hotel Group in New York Downtown is seeking an experienced Front Office Leader to oversee reservations, front desk and bell operations, and to schedule staff to ensure smooth service. You will monitor performance and drive guest satisfaction across shifts.

This role requires at least 2 years of front office leadership, excellent communication skills, and fluency in English. You will act as manager on duty and collaborate with Revenue, Sales, and F&B to uphold brand standards.

Qualifications

• Minimum 2 years front office/guest services leadership experience.
• Strong communication and leadership abilities.
• Fluency in English required.

Responsibilities

• Manage all aspects of front desk operations including reservations, front desk, and bell team.
• Schedule employees to ensure proper coverage.
• Monitor performance and initiate corrective actions per policy; alert management as needed.
• Ensure staff are trained and have tools to perform duties effectively.
• Greet guests, handle complaints, and implement service recovery to ensure satisfaction.
• Coordinate with Accounting, Revenue Management, Sales & Marketing, Food & Beverage, Housekeeping, and Engineering.

Skills

Front office leadership

Communication skills

Fluent English

Job description

Pyramid Hotel Group in New York Downtown is seeking an experienced Front Office Leader to oversee reservations, front desk and bell operations, and to schedule staff to ensure smooth service. You will monitor performance and drive guest satisfaction across shifts.

This role requires at least 2 years of front office leadership, excellent communication skills, and fluency in English. You will act as manager on duty and collaborate with Revenue, Sales, and F&B to uphold brand standards.