Front Office Manager: Guest Experience & Ops Lead

Hispanic Alliance for Career Enhancement; Morristown (NJ); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

Free parking

Free meals

Paid Family Bonding Time & Adoption"

Paid Vacation, Sick days, Holidays

Tuition Reimbursement

401K with company match

Employee Stock Purchasing Plan

Complimentary hotel nights

Discounts at Hyatt properties

Job summary

Hyatt in Morristown, NJ seeks a Front Office Manager to lead the Front Office team, oversee staff training and scheduling, and ensure exceptional guest experiences. You will manage budgeting, inter-department communications, and guest service excellence while upholding Hyatt standards.

The role requires strong leadership, 4+ years in Rooms Management, and a proven ability to improve service delivery and operational efficiency in a hotel setting.

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.

Responsibilities

• Front Office management duties including staff training, scheduling, and inter-department communications.
• Respond to guest requests and complaints in a friendly, timely manner to guarantee guest satisfaction.
• Develop and manage budget and labor cost plans for Front Office operations.
• Coach and counsel employees to meet Hyatt Service Standards and procedures.
• Maintain information on prices, rates, packages, and programs and ensure staff are trained accordingly.
• Ensure all cash handling is done per policies and procedures.
• Maintain excellent communication with housekeeping and other departments.
• Lead staffing levels to achieve customer service goals and accountability.

Skills

Leadership

Guest service

Staff scheduling

Communication

Budgeting

Staff coaching

Operations management

English proficiency

Organizational skills

Customer focus

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt in Morristown, NJ seeks a Front Office Manager to lead the Front Office team, oversee staff training and scheduling, and ensure exceptional guest experiences. You will manage budgeting, inter-department communications, and guest service excellence while upholding Hyatt standards.

The role requires strong leadership, 4+ years in Rooms Management, and a proven ability to improve service delivery and operational efficiency in a hotel setting.