Front Office Manager - Guest Experience & Operations

Hei Hotels Inc.; West Hollywood (CA); Sur place; USD 75 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Paid time off (Vacation, Sick, Holiday

Résumé du poste

The Sun Rose West Hollywood, part of HEI Hotels & Resorts, seeks an experienced Front Office support role to assist the Front Office Manager in delivering exceptional guest service and efficient operations on the Sunset Strip.

Responsibilities include smooth guest registration, brand-standard execution, forecasting, budget assistance, staff training, and expense controls across the Rooms division, with a strong emphasis on communication and teamwork.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.
• Advanced knowledge of brand's reward program.
• Able to handle cash and credit transactions.
• Maintain a professional appearance and manner at all times.
• Must possess thorough knowledge of all front office operations and individual job requirements.

Responsabilités

• Ensure efficient guest registration, checkout, guest service, and telephone service.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the Rooms Division budget.
• Monitor and maintain front office systems and equipment.
• Track guest satisfaction surveys and maximize usage of guest response system.
• Provide training for entry level associates and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop staff and ensure performance appraisals.

Connaissances

PMS system

Brand rewards program

Cash handling

Professional appearance

Front office operations

Verbal & written communication

Adapt communication style

Formation

High School diploma or equivalent

Hotel experience preferred

Outils

PMS system

Description du poste

The Sun Rose West Hollywood, part of HEI Hotels & Resorts, seeks an experienced Front Office support role to assist the Front Office Manager in delivering exceptional guest service and efficient operations on the Sunset Strip.

Responsibilities include smooth guest registration, brand-standard execution, forecasting, budget assistance, staff training, and expense controls across the Rooms division, with a strong emphasis on communication and teamwork.