Front Office Manager: Guest Experience & Operations

Wright Investments, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Wright Investments, Inc. is seeking a Front Office Manager to directly supervise all front office personnel within the Rooms Division.

You will oversee the front desk, reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned. The role requires strong supervisory and accounting skills, proficiency with the Property Management System, and the ability to coordinate with Sales and General Manager on rate management.

Qualifications

• High school diploma required; college degree preferred.
• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience a plus.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency with word processing and spreadsheets.
• Ability to exercise sound judgment and make decisions.

Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversee Property Management System postings, billing, and group blocks.
• Manage online booking engines and rate management.
• Ensure guest satisfaction across front desk touchpoints.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, and scheduling.
• Prepare daily food and beverage income audit and deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Coordinate collection efforts with corporate credit department.
• Process and code invoices with required documentation.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Skills

Computer literacy

English communication

Organizational skills

Math skills

Accounting procedures

Judgment and decision making

Office software

Education

High school diploma

Associate or Bachelor degree

Tools

Word processing software

Spreadsheet software

Job description

Wright Investments, Inc. is seeking a Front Office Manager to directly supervise all front office personnel within the Rooms Division.

You will oversee the front desk, reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned. The role requires strong supervisory and accounting skills, proficiency with the Property Management System, and the ability to coordinate with Sales and General Manager on rate management.