Front Office Operations Supervisor

OTH Hotels Resorts; Gettysburg (Adams County); On-site; USD 60,000 - 82,000; Full time

Job summary

Wyndham Gettysburg seeks a Front Office Manager to oversee front desk operations, ensuring seamless check-in/check-out, accurate room assignments, and adherence to brand standards. The role leads a team of front desk agents, concierge, and bell staff in a fast-paced property environment.

The candidate should have supervisory hotel experience, strong leadership, and excellent guest relations skills, with the ability to coordinate across departments and maintain high service levels.

Qualifications

• Minimum high school diploma; hospitality degree preferred.
• Experience in hotel front desk or hospitality operations, with supervisory responsibilities.
• Strong leadership and guest-relations skills; ability to multitask in a fast-paced environment.

Responsibilities

• Supervise front desk agents, concierge, and bell staff.
• Create and manage staff schedules and shift coverage.
• Train new employees and provide ongoing coaching.
• Monitor performance and enforce brand policies.
• Ensure smooth check-in/check-out and accurate room assignments.

Skills

Leadership

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Opera PMS

Fidelio

Job description

Wyndham Gettysburg seeks a Front Office Manager to oversee front desk operations, ensuring seamless check-in/check-out, accurate room assignments, and adherence to brand standards. The role leads a team of front desk agents, concierge, and bell staff in a fast-paced property environment.

The candidate should have supervisory hotel experience, strong leadership, and excellent guest relations skills, with the ability to coordinate across departments and maintain high service levels.