Front Office & Guest Services Manager

Wright Investments; Village of Lake Placid (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Wright Investments is seeking a Hotel Front Office Supervisor to directly supervise all front office personnel and ensure timely completion of front office duties. You will oversee the front desk, reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned.

You will recruit, train, and schedule staff; manage the property management system, rate logic, and online booking engines; and coordinate with Sales and the General Manager to optimize revenue.

Qualifications

• Ability to communicate effectively in English.
• Strong organizational and math skills.
• Proficiency with word processing and spreadsheet software.
• Extensive knowledge of accounting procedures.
• Ability to exercise sound judgment and make decisions.
• Familiarity with NYS labor employment laws.

Responsibilities

• Direct supervision of front office personnel including front desk, reservations, guest services, bookkeeping, and telephones.
• Oversee PMs system postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate rate management with Sales and General Manager.
• Ensure guest satisfaction across all front office touchpoints.
• Coordinate concierge functions and guest service support.
• Oversee Night Audit, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger; coordinate with corporate credit department.
• Process and code invoices with proper documentation.
• Count cash banks and ensure proper cash handling; oversee gift certificates and comps.
• Prepare daily/weekly reports as instructed by management.
• Maintain storage and timely disposal of records; cover MOD and front desk shifts.

Skills

Communication

Organizational skills

Math skills

Word processing

Spreadsheets

Accounting

Decision making

Labor laws

Education

High school diploma

Associate/Bachelor degree

Tools

Property Management System

Job description

Wright Investments is seeking a Hotel Front Office Supervisor to directly supervise all front office personnel and ensure timely completion of front office duties. You will oversee the front desk, reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned.

You will recruit, train, and schedule staff; manage the property management system, rate logic, and online booking engines; and coordinate with Sales and the General Manager to optimize revenue.