Front Office Manager – Guest Experience & Operations

HVMG - Hospitality Ventures Management Group; Louisville (KY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off and Holidays

401(k) with match

Discounts on hotel services

Job summary

HVMG - Hospitality Ventures Management Group in Louisville, KY is seeking a Front Office Manager to oversee all front desk operations and lead a team to deliver outstanding guest experiences. You will manage scheduling, training, guest relations, and daily reports, reporting to the Director of Operations.

The role offers growth opportunities within our nationwide portfolio and a comprehensive benefits package.

Qualifications

• High school diploma or GED required; hotel experience is a plus.
• Experience in a similar or related front office role preferred.
• Strong communication and guest-relations skills.

Responsibilities

• Oversee front desk operations and lead the front office team.
• Manage scheduling, training, and daily reports; ensure guest satisfaction.
• Report to the Director of Rooms or General Manager and drive service excellence.

Skills

Guest service leadership

Team leadership

Education

High school diploma or GED

Job description

HVMG - Hospitality Ventures Management Group in Louisville, KY is seeking a Front Office Manager to oversee all front desk operations and lead a team to deliver outstanding guest experiences. You will manage scheduling, training, guest relations, and daily reports, reporting to the Director of Operations.

The role offers growth opportunities within our nationwide portfolio and a comprehensive benefits package.