Guest Services Manager — Front Office (Free Breakfast)

HRI Hospitality

Minneapolis (MN)

On-site

USD 61,000 - 83,000

Full time

14 days+

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Job summary

HRI Hospitality in Minneapolis, MN seeks a Guest Services Manager to lead daily Front Office operations, ensuring exceptional guest experiences and adherence to brand standards. You will mentor front desk staff, manage scheduling and payroll, and collaborate with Housekeeping and Maintenance to drive efficiency.

The role requires 3+ years in hotel front office with at least 1 year in supervision, plus experience with PMS like OnQ or Opera.

Qualifications

High school diploma or equivalent required.
Minimum 3 years of progressive front office or guest services experience in a hotel environment.
At least 1 year of supervisory or management experience required.
Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Responsibilities

Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
Manage scheduling, payroll approvals, and daily performance evaluations.
Resolve guest complaints promptly and professionally to ensure complete satisfaction.
Monitor and verify accuracy in cash handling, billing, and reporting.
Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
Ensure compliance with safety, security, and brand policies at all times.
Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
Perform additional duties as assigned by management.