Front Office Manager — Guest Experience Leader (Flexible Schedule)

StepStone Hospitality; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Employee Hotel Discounts

Job summary

StepStone Hospitality is seeking an experienced Front Office Manager for DoubleTree West Palm Beach Airport. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to exceptional guest experiences.

As the Front Office Manager, you will lead the Front Desk and Guest Services teams, develop plans for department operations, and ensure compliance with Hilton brand standards. Benefits include competitive salary, health insurance, and employee discounts.

Qualifications

• Must have comprehensive knowledge of the English language to effectively communicate.
• Flexible schedule is necessary.
• Previous Hilton system experience preferred.

Responsibilities

• Oversee the daily operation of the Front Desk, Guest Services, and Night Audit.
• Maintain standards of quality guest service.
• Develop financial and operational plans for guest services department.
• Manage reservation function to maintain room occupancy rates.
• Respond to guest requests, complaints, or questions in a timely manner.

Skills

Guest service

Team leadership

Financial management

Communication skills

Tools

Office software

Hilton system

Job description

StepStone Hospitality is seeking an experienced Front Office Manager for DoubleTree West Palm Beach Airport. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to exceptional guest experiences.

As the Front Office Manager, you will lead the Front Desk and Guest Services teams, develop plans for department operations, and ensure compliance with Hilton brand standards. Benefits include competitive salary, health insurance, and employee discounts.