Front Office Leader: Guest Experience & Operations

Embassy Suites by Hilton Detroit Troy Auburn Hills; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off and holidays

401(k) with match

Hotel and F&B discounts

PayActive early wage access

Job summary

Embassy Suites by Hilton Detroit Troy Auburn Hills is seeking a Front Office Manager to lead our front desk team and drive guest satisfaction. You will oversee scheduling, guest relations, and daily reporting, while supporting the General Manager in daily operations.

The role requires a customer‑focused leader who can manage a diverse staff, ensure smooth check‑in/check‑out, and promote a culture of excellence across the front office.

Qualifications

Responsibilities

• Lead the hotel front office team to deliver exceptional guest experiences.
• Manage front desk staff, security staff and shuttle staff; oversee check-in/check-out and resolve guest issues.
• Report to the General Manager and support daily reporting and scheduling.
• Provide opportunities for career growth within the hospitality industry.

Education

High school diploma

GED

Hotel experience (1 year)

Job description

Embassy Suites by Hilton Detroit Troy Auburn Hills is seeking a Front Office Manager to lead our front desk team and drive guest satisfaction. You will oversee scheduling, guest relations, and daily reporting, while supporting the General Manager in daily operations.

The role requires a customer‑focused leader who can manage a diverse staff, ensure smooth check‑in/check‑out, and promote a culture of excellence across the front office.