Front Office Manager — Guest Experience Leader

The Westin San Francisco Airport; San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Westin San Francisco Airport seeks a proactive Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. You will supervise a team of front desk agents and work cross-functionally with other departments to deliver seamless service.

The role includes recruiting, orientation, training, coaching, performance reviews, and maintaining a motivated workforce. Fluency in English and experience with Opera PMS and MS Office are required.

Qualifications

• 2+ years of experience in hotel front desk management or supervisory role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to exceptional guest experiences
• Computer experience required; Proficient in Opera PMS, Micros and Microsoft Office
• Prior cash handling experience
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Lead front desk operations and ensure top-notch customer service
• Oversee a team of front desk agents and coordinate with other departments
• Manage HR functions: recruiting, orientation, training, coaching, and performance reviews
• Maintain a skilled and motivated workforce and recognize high performers
• Collaborate with departments to create a seamless guest experience

Skills

Front Office Management

Leadership

Communication

English Fluency

Cash Handling

Customer Service

Flexible Scheduling

Detail-Oriented

Computer Skills

Tools

Opera PMS

Micros

Microsoft Office

Job description

The Westin San Francisco Airport seeks a proactive Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. You will supervise a team of front desk agents and work cross-functionally with other departments to deliver seamless service.

The role includes recruiting, orientation, training, coaching, performance reviews, and maintaining a motivated workforce. Fluency in English and experience with Opera PMS and MS Office are required.