Front Desk Manager: Lead Guest Services & Ops

Westin-SAN-Francisco-Airpor; Millbrae (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Teledoc service

Job summary

The Westin San Francisco Airport is seeking a proactive Front Office Manager to lead our front desk operations and uphold exceptional guest service in a fast-paced hotel environment.

You will supervise a team of front desk agents, coordinate with other departments, drive recruiting, training, and performance reviews, and ensure smooth daily operations while maintaining the brand's standards.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and maintain top-notch guest service.
• Oversee a team of front desk agents and coordinate with other departments.
• Manage HR functions: recruiting, orientation, training, coaching, performance reviews.
• Maintain a skilled and motivated workforce and ensure operational efficiency.

Skills

Leadership

Management

Communication

Customer service

English fluency

Detail-oriented

Multi-tasking

Cash handling

Scheduling

Team supervision

Tools

Opera PMS

Micros

Microsoft Office

Job description

The Westin San Francisco Airport is seeking a proactive Front Office Manager to lead our front desk operations and uphold exceptional guest service in a fast-paced hotel environment.

You will supervise a team of front desk agents, coordinate with other departments, drive recruiting, training, and performance reviews, and ensure smooth daily operations while maintaining the brand's standards.