Front Desk Manager

Hilton San Diego Gaslamp Quarter; San Diego (CA); On-site; USD 82,500 - 85,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Pet Insurance

Job summary

Hilton San Diego Gaslamp Quarter is seeking a Front Desk Manager to lead the Front Office team in delivering exceptional guest service in the Gaslamp Quarter of downtown San Diego. You will recruit, train, and coach staff, uphold brand standards, and manage daily operations to meet budgeted profit and margin targets.

The role requires 2+ years of front office leadership experience, strong communication, time management, and a commitment to guest satisfaction in a fast-paced luxury hotel

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience

Responsibilities

• Lead and empower Front Office staff to deliver exceptional guest service.
• Recruit, train, and coach team members; manage performance reviews.
• Prepare and manage departmental budget and staffing plans.
• Oversee HR functions including hiring, orientation, and recognition.
• Ensure adherence to brand standards and local employment laws.

Skills

Time management

Negotiation

Communication skills

English fluency

Computer literacy

Job description

Property Description

Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and luxurious amenities. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded.

Overview

The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.
• Hilton Brand experience a plus.

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $82,500.00 - USD $85,000.00 /Yr.