Front Office Manager / Sheraton Minneapolis West

One Ocean Resort & Spa; Minnetonka, Northern (MN, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

The Sheraton Minneapolis West in Minnetonka, MN is seeking a Front Office Manager to oversee daily front desk operations, ensuring smooth check-in/check-out and exceptional guest service.

Responsibilities include staffing, training, scheduling, resolving guest issues, and proficient use of the MICROS system to process transactions and reports.

Qualifications

• Experience managing front desk operations in a hotel environment.
• Strong guest relations and problem-solving skills.
• Proficient with MICROS front desk software.

Responsibilities

• Greet and assist guests during check-in and check-out, maintaining high guest satisfaction.
• Plan staffing levels, interview, hire, train, and schedule front desk staff and supervisors.
• Resolve guest complaints with effective investigation and resolution.
• Operate MICROS system for daily transactions and reporting.

Skills

Guest relations

Communication

Staffing

Problem solving

Tools

MICROS system

Job description

Front Office Manager / Sheraton Minneapolis West

#26-2390

Location Description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws