Guest Experience Manager

Atrium Hospitality; La Vista (NE); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Health Coverage

Paid Time Off

DailyPay

Wellness programs

Tuition Reimbursement

Exclusive discounts

Job summary

Atrium Hospitality is hiring a Guest Services Manager for the Embassy Suites La Vista. Lead front desk operations, coach a team, and ensure exceptional guest experiences on-site in La Vista, NE.

The role requires at least 2+ years in front desk and supervision, with strong MS Office skills and a flexible schedule. We offer compensation ranging from $52,000 to $65,000, along with Atrium benefits and opportunities for advancement.

Qualifications

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent
• Tech-savvy with Microsoft Office
• Flexible schedule availability
• Physically able to lift and move as needed

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

MS Office

Flexible schedule

Physical stamina

Education

High School Diploma or equivalent

Job description

Atrium Hospitality is hiring a Guest Services Manager for the Embassy Suites La Vista. Lead front desk operations, coach a team, and ensure exceptional guest experiences on-site in La Vista, NE.

The role requires at least 2+ years in front desk and supervision, with strong MS Office skills and a flexible schedule. We offer compensation ranging from $52,000 to $65,000, along with Atrium benefits and opportunities for advancement.