Guest Experience Front Office Leader

Atrium Hospitality; Lincoln (NE); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Lincoln Embassy Suites by Atrium Hospitality is seeking a Front Office Manager to lead the front desk team and ensure smooth operations at our Lincoln, NE property. You will champion guest experiences, coach staff, and safeguard service standards.

The role emphasizes collaboration across departments, controlling labor costs, and identifying revenue opportunities to drive overall performance.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent.
• Tech-savvy with Microsoft Office.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Tech-savvy with Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lincoln Embassy Suites by Atrium Hospitality is seeking a Front Office Manager to lead the front desk team and ensure smooth operations at our Lincoln, NE property. You will champion guest experiences, coach staff, and safeguard service standards.

The role emphasizes collaboration across departments, controlling labor costs, and identifying revenue opportunities to drive overall performance.