Front Office Manager — Guest Experience Leader

Lafrance Hospitality; Dover (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO & 401K

Health & Dental

Brand Wide Room Discounts

Company Wide Room Discount Program

90 day Review & Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

Homewood Suites by Hilton in Dover, NH is seeking a Front Office Manager to lead daily front desk operations and ensure exceptional guest service. You will supervise front desk staff, handle guest inquiries and complaints, and coordinate with other departments to deliver seamless guest experiences at the Dover property.

The ideal candidate has 1-2 years of front desk or leadership experience in hospitality, strong interpersonal skills, and a detail-oriented approach.

Qualifications

• 1-2 years of front desk/leadership experience in hospitality
• Strong customer service and guest-relations mindset
• Ability to train and supervise front desk staff and manage schedules

Responsibilities

• Oversee daily front desk operations including check-in/check-out and guest requests
• Supervise and train front desk team to deliver high standards of service
• Address guest complaints promptly and professionally
• Ensure adherence to front office policies, cash handling and credit card processing
• Collaborate with other departments to ensure seamless guest experiences
• Maintain records and reports on occupancy and guest preferences

Skills

Leadership

Guest service

Front desk operations

Cash handling

Communication

Tools

OnQ

Job description

Homewood Suites by Hilton in Dover, NH is seeking a Front Office Manager to lead daily front desk operations and ensure exceptional guest service. You will supervise front desk staff, handle guest inquiries and complaints, and coordinate with other departments to deliver seamless guest experiences at the Dover property.

The ideal candidate has 1-2 years of front desk or leadership experience in hospitality, strong interpersonal skills, and a detail-oriented approach.