Front Office Manager - Homewood Suites by Hilton, Dover, NH

Lafrance Hospitality; Dover (NH); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & 401K

Health & Dental

Brand Wide Room Discounts

Company Wide Room Discount Program

90 day Review & Annual Review Program

Extensive Room for Growth

Paid Training

Descripción de la vacante

Homewood Suites by Hilton in Dover, NH is seeking a Front Office Manager to lead daily front desk operations and ensure exceptional guest service. You will supervise front desk staff, handle guest inquiries and complaints, and coordinate with other departments to deliver seamless guest experiences at the Dover property.

The ideal candidate has 1-2 years of front desk or leadership experience in hospitality, strong interpersonal skills, and a detail-oriented approach.

Formación

• 1-2 years of front desk/leadership experience in hospitality
• Strong customer service and guest-relations mindset
• Ability to train and supervise front desk staff and manage schedules

Responsabilidades

• Oversee daily front desk operations including check-in/check-out and guest requests
• Supervise and train front desk team to deliver high standards of service
• Address guest complaints promptly and professionally
• Ensure adherence to front office policies, cash handling and credit card processing
• Collaborate with other departments to ensure seamless guest experiences
• Maintain records and reports on occupancy and guest preferences

Conocimientos

Leadership

Guest service

Front desk operations

Cash handling

Communication

Herramientas

OnQ

Descripción del empleo

Join us at the Homewood Suites by Hilton located in Dover, NH. We are excited to add a new leader to our hotel team.

We are currently looking for a dynamic and experienced candidate to fill the position of Front Office Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Homewood Suites by Hilton, Dover, NH.

keywords: front office, front desk, front desk manager

Pay: Salary

Schedule: Weekdays and Weekends

Job Type: Full- Time

Key Responsibilities:

• Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
• Train and supervise front desk staff, ensuring high levels of professionalism and guest service
• Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
• Ensure all front office procedures and policies are followed, including cash handling and credit card processing
• Collaborate with other departments to ensure seamless guest experiences
• Maintain accurate records and reports, including occupancy rates and guest preferences

• Prior hotel experience 1-2 years, preferably in a leadership role
• Front of the house hotel experience
• Strong knowledge of front desk operations or property management
• Detail-oriented with excellent interpersonal and communication skills
• Flexibility to work a variety of shifts, including weekends and holidays
• OnQ knowledge is a plus nut not a requirement

• PTO & 401K
• Health & Dental
• Brand Wide Room Discounts
• Company Wide Room Discount Program
• 90 day Review & Annual Review Program
• Extensive Room for Growth
• Paid Training