Guest Service Representative - Front Desk - Homewood Suites, Dover

Lafrance Hospitality; Dover (NH); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

DailyPay

Brand Hotel Room Discounts

Company Wide Hotel Room Discount

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

401K Matching

Job summary

Homewood Suites in Dover, NH is seeking a charismatic Part-Time Front Desk Attendant to deliver exceptional guest services at the Courtyard by Marriott-branded property. The role emphasizes a warm, professional demeanor, efficient check-in/out, and attentive problem-solving to ensure a memorable stay.

Shifts include 7AM-3PM and 3PM-11PM with weekend availability. DailyPay, hotel discounts, referral/retention bonuses, and growth opportunities are highlighted in the benefits package.

Qualifications

• Experience in hospitality or front desk preferred.
• Strong guest service and communication skills.
• Ability to work part-time schedules, including weekends.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer service

Communication

Hospitality mindset

Job description

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH ! We are currently searching for a charismatic and customer-oriented Part -Time Front Desk Attendant . Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant ! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year! That's not all - we have even more perks for you!

With DailyPay , you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500 !

A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott . This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $17- $19 Per Hour Shift: 7AM- 3PM & 3PM- 11PM Schedule: Must have Weekend Availability Job Type: Part- Time

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, agent Customer Service Experience Hotel Experience is a plus but NOT required Reliability

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching