Front Office Manager — Growth, Perks & Guest Excellence

Lafrance Hospitality; Portsmouth (NH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

PTO & 401K

Health & Dental

Brand Wide Room Discounts

Company Wide Room Discount Program

90 day Review & Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

Lafrance Hospitality is seeking a Front Office Manager for the Homewood Suites by Hilton in Dover, NH. You will lead the front desk, oversee staff, and ensure exceptional guest service and smooth front office operations.

The ideal candidate will have 1-2 years of hotel experience in a leadership role, and must be flexible to work weekdays and weekends in a full-time capacity. Collaboration with other departments is essential to create seamless guest experiences.

Qualifications

• Proven leadership experience in hotel front desk management.
• Strong guest service orientation and problem-solving skills.
• Experience with staff scheduling and cash handling.

Responsibilities

• Manage day-to-day front desk operations, including check-in/check-out procedures and guest requests.
• Train and supervise front desk staff to maintain high levels of professionalism and guest service.
• Monitor guest satisfaction and resolve issues promptly and effectively.
• Ensure front office procedures and policies are followed, including cash handling and card processing.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain records and reports such as occupancy rates and guest preferences.

Skills

Front desk operations

Leadership

Staff scheduling

Guest service

Cash handling

Credit card processing

Tools

OnQ knowledge

Job description

Lafrance Hospitality is seeking a Front Office Manager for the Homewood Suites by Hilton in Dover, NH. You will lead the front desk, oversee staff, and ensure exceptional guest service and smooth front office operations.

The ideal candidate will have 1-2 years of hotel experience in a leadership role, and must be flexible to work weekdays and weekends in a full-time capacity. Collaboration with other departments is essential to create seamless guest experiences.