Front Office Manager: Lead Guest Services, Perks Included

ADP, Inc.; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life/Voluntary

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Job summary

Our hotel is seeking a Front Office Manager to lead guest services, front desk, and reservations operations. You will train, coach, and guide the TEAM to deliver memorable guest experiences and maintain high service standards across all guest touchpoints.

You will supervise daily operations, ensure smooth workflows, and drive guest satisfaction while managing multiple priorities in a fast-paced environment. This full-time role includes competitive benefits and opportunities for career growth.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• Fluency in English; additional languages beneficial.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Oversee training, coaching, and daily operations of the hotel guest services functions including front desk, reservations, audit, and guest services.
• Lead and motivate the Guest Services TEAM to deliver exceptional service.
• Coordinate with TEAM members and other hotel departments to ensure smooth operations and guest satisfaction.
• Manage priorities and ensure quality work within deadlines, with or without supervision.

Skills

Front Office Manager experience

English fluency

Leadership & people management

Microsoft Office

Education

College degree in hospitality or related field

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Our hotel is seeking a Front Office Manager to lead guest services, front desk, and reservations operations. You will train, coach, and guide the TEAM to deliver memorable guest experiences and maintain high service standards across all guest touchpoints.

You will supervise daily operations, ensure smooth workflows, and drive guest satisfaction while managing multiple priorities in a fast-paced environment. This full-time role includes competitive benefits and opportunities for career growth.