Front Office Manager: Guest Experience Champion

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Tuition assistance

Job summary

SERVPRO of Saginaw / Bay City is seeking a Front Office Manager to oversee the front desk, ensure accurate reservations, and uphold brand standards.

You will lead a team, coordinate check-ins/outs, monitor guest service quality, and collaborate with housekeeping, sales, and maintenance to maximize occupancy and revenue.

This role requires strong English communication, leadership, and a commitment to exceptional guest experiences in a fast-paced hotel environment.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of three years’ experience in Front Desk operations.
• Excellent English communication skills.
• Ability to pass pre-employment testing.
• Availability to work varied shifts including weekends and holidays.

Responsibilities

• Controls all guestroom reservations and monitors occupancy for revenue optimization.
• Coordinates daily check-in/check-out requirements and room readiness.
• Monitors staff performance, hours, breaks and company policies.
• Conducts pre-shift meetings and inspects grooming and attire.
• Manages the front office schedule according to occupancy and forecasts.
• Coaches and counsels front office personnel; ensures guest services excellence.
• Maintains communication between Front Office and other departments.
• Reviews revenue-related reports and ensures correct rate entries.
• Coordinates with Housekeeping, Maintenance and Sales for group blocks and VIPs.
• Interviews, hires, trains employees; handles performance appraisals.
• Adheres to safety procedures and hotel policies; handles emergencies promptly.
• Fulfills Manager on Duty shifts and completes additional duties as assigned.

Skills

English proficiency

Leadership

Customer service

Staff training

Scheduling

Problem solving

Education

High school diploma

Tools

PMS software

Excel

Job description

SERVPRO of Saginaw / Bay City is seeking a Front Office Manager to oversee the front desk, ensure accurate reservations, and uphold brand standards.

You will lead a team, coordinate check-ins/outs, monitor guest service quality, and collaborate with housekeeping, sales, and maintenance to maximize occupancy and revenue.

This role requires strong English communication, leadership, and a commitment to exceptional guest experiences in a fast-paced hotel environment.