Front Office Manager – Guest Experience Champion

Ivy Hospitality; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Bonus potential

Life Insurance

Voluntary Life Insurance

Voluntary Disability Insurance

401(k) Match

PTO

Job summary

Ivy Hospitality is seeking a Front Office Manager to lead the heart of the hotel, ensuring elevated guest experiences from arrival to departure. This hands-on role oversees front desk operations, guest relations, and lobby standards, while championing service excellence and teamwork.

Requirements include 3-5 years in front office with 1-2 years in supervision, strong leadership, and PMS/Microsoft Office proficiency. Salary range $50,000-$55,000 with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; hospitality or business management training preferred.
• 3-5 years hotel front office experience, with 1-2 years in supervision.
• Strong leadership presence and team development skills.
• Excellent written and verbal communication abilities.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Lead front office team and drive guest-first service.
• Resolve escalated guest concerns to ensure satisfaction and retention.
• Oversee front desk operations: check-in/check-out, reservations, room inventory, guest services.
• Collaborate with GM/AC on occupancy strategies, rate management, and guest satisfaction metrics.
• Train, mentor, and evaluate front desk staff for growth and accountability.
• Conduct daily stand-ups and team huddles to align priorities.
• Ensure accurate billing, cash handling, and reconciliation procedures.
• Enforce front office standards and safety protocols per brand guidelines.
• Coordinate with housekeeping, maintenance, and F&B for seamless guest experiences.
• Monitor lobby, front desk organization, and amenity availability.
• Participate in recruitment and onboarding of front office team members.
• Implement service improvements to increase efficiency and guest satisfaction.

Skills

Front office leadership

Guest relations

Communication (written & verbal)

Problem solving under pressure

Team development

Multitasking

Education

High school diploma or equivalent

Hospitality or business management training preferred

Tools

PMS

Microsoft Office

Job description

Ivy Hospitality is seeking a Front Office Manager to lead the heart of the hotel, ensuring elevated guest experiences from arrival to departure. This hands-on role oversees front desk operations, guest relations, and lobby standards, while championing service excellence and teamwork.

Requirements include 3-5 years in front office with 1-2 years in supervision, strong leadership, and PMS/Microsoft Office proficiency. Salary range $50,000-$55,000 with benefits and growth opportunities.