Front Office Manager

Ivy Hospitality; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Bonus potential

Life Insurance

Voluntary Life Insurance

Voluntary Disability Insurance

401(k) Match

PTO

Job summary

Ivy Hospitality is seeking a Front Office Manager to lead the heart of the hotel, ensuring elevated guest experiences from arrival to departure. This hands-on role oversees front desk operations, guest relations, and lobby standards, while championing service excellence and teamwork.

Requirements include 3-5 years in front office with 1-2 years in supervision, strong leadership, and PMS/Microsoft Office proficiency. Salary range $50,000-$55,000 with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; hospitality or business management training preferred.
• 3-5 years hotel front office experience, with 1-2 years in supervision.
• Strong leadership presence and team development skills.
• Excellent written and verbal communication abilities.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Lead front office team and drive guest-first service.
• Resolve escalated guest concerns to ensure satisfaction and retention.
• Oversee front desk operations: check-in/check-out, reservations, room inventory, guest services.
• Collaborate with GM/AC on occupancy strategies, rate management, and guest satisfaction metrics.
• Train, mentor, and evaluate front desk staff for growth and accountability.
• Conduct daily stand-ups and team huddles to align priorities.
• Ensure accurate billing, cash handling, and reconciliation procedures.
• Enforce front office standards and safety protocols per brand guidelines.
• Coordinate with housekeeping, maintenance, and F&B for seamless guest experiences.
• Monitor lobby, front desk organization, and amenity availability.
• Participate in recruitment and onboarding of front office team members.
• Implement service improvements to increase efficiency and guest satisfaction.

Skills

Front office leadership

Guest relations

Communication (written & verbal)

Problem solving under pressure

Team development

Multitasking

Education

High school diploma or equivalent

Hospitality or business management training preferred

Tools

PMS

Microsoft Office

Job description

Position: Front Office Manager

Reports To: Assistant General Manager / General Manager

Position Summary:

The Front Office Manager leads the heart of the hotel - our front office operation - ensuring smooth, elevated guest experiences from arrival to departure. This role champions warm hospitality, operational excellence, and team leadership. Responsible for managing the front desk, guest relations, and overall lobby experience, this hands-on leader ensures that every guest interaction reflects Ivy Hospitality's passion for service and commitment to creating memorable stays.

Pay Range: $50,000-$55,000 based on experience and qualifications

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide direction and leadership to the front office team, setting the tone for genuine, guest-first service.
• Serve as the lead contact for escalated guest concerns, skillfully resolving issues while ensuring satisfaction and retention.
• Manage and oversee front desk operations, including check-in/check-out, room inventory, reservations, and guest services.
• Collaborate with the Assistant General Manager and General Manager on occupancy strategies, rate management, and guest satisfaction metrics.
• Train, mentor, and evaluate front desk team members to promote growth, engagement, and accountability.
• Facilitate daily stand-ups and team huddles to communicate expectations, priorities, and upcoming events.
• Ensure accurate handling of financial transactions, including billing, cash handling, and reconciliation procedures.
• Enforce front office standards, policies, and safety protocols in alignment with brand and company guidelines.
• Act as a liaison between departments, particularly housekeeping, maintenance, and food & beverage, to maintain a seamless guest experience.
• Monitor lobby cleanliness, front desk organization, and guest amenity availability to maintain an inviting arrival experience.
• Participate in the recruitment, selection, and onboarding of front office team members.
• Implement service enhancements and process improvements to increase efficiency and guest satisfaction.

Qualifications:

Education: High school diploma or equivalent required; hospitality or business management training preferred.

Experience: Minimum of 3-5 years of hotel front office experience, with at least 1-2 years in a supervisory or management capacity.

• Strong leadership presence and team development skills.
• Excellent communication abilities—both written and verbal.
• Proven problem-solving capabilities and ability to remain composed under pressure. Proficiency in hotel property management systems (PMS) and Microsoft Office suite. Detail-oriented with strong organizational and multitasking skills.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Quarterly Bonus Potential: Up to 25% of Quarterly Earnings
• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Match: Ivy Hospitality offers a 100% match of associates' first 6% contributed

Time to Recharge

• Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.