Front Office Manager | Flexible Hours

BENCHMARK; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

Hotel Fraye Nashville, Curio Collection by Hilton, part of Pyramid Global Hospitality, seeks a Front Desk Supervisor to oversee daily front desk operations and guest services. You will supervise staff, manage reservations, and ensure policy adherence while delivering exceptional guest experiences.

The role requires 3–5 years in front desk or operations with 1–3 years in leadership, and experience with property management systems. Excellent communication and flexible hours are essential.

Qualifications

• Bachelor’s degree in hospitality management (preferred).
• 3–5 years in front desk or hotel operations.
• 1–3 years in a supervisory role.
• Experience with property management systems and hotel reservation software.

Responsibilities

• Oversee daily front desk operations including check-ins/outs, reservations and guest inquiries.
• Ensure front desk procedures align with hotel policies and brand standards.
• Maintain accuracy of guest records, billing, and payments.

Skills

Leadership

Customer service

Communication

Conflict resolution

Flexibility

Education

Bachelor’s degree in hospitality management

Tools

PMS software

Hotel reservation systems

Job description

Hotel Fraye Nashville, Curio Collection by Hilton, part of Pyramid Global Hospitality, seeks a Front Desk Supervisor to oversee daily front desk operations and guest services. You will supervise staff, manage reservations, and ensure policy adherence while delivering exceptional guest experiences.

The role requires 3–5 years in front desk or operations with 1–3 years in leadership, and experience with property management systems. Excellent communication and flexible hours are essential.