Front Desk Lead: Guest Experience & Team Leadership

Pyramid Burlington Management; United States; Presencial; USD 50.000 - 65.000; Tempo integral

Resumo da vaga

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Hotel Fraye Nashville, Curio Collection by Hilton. Lead daily front desk operations, ensure outstanding guest service, and coordinate with housekeeping and maintenance to optimize room readiness and guest satisfaction.

The role requires 3–5 years in front desk or hotel operations with supervisory experience, a hospitality-related bachelor's degree preferred, and flexibility to work weekends/holidays.

Qualificações

• Bachelor's degree in hospitality management or related field.
• 3-5 years of experience in front desk or hotel operations, with supervisory experience.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Responsabilidades

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly.

Conhecimentos

Customer service

Conflict resolution

Leadership

Communication

Problem solving

Formação

Bachelor's degree in hospitality management or related field

Ferramentas

Property Management Systems

Descrição da vaga

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Hotel Fraye Nashville, Curio Collection by Hilton. Lead daily front desk operations, ensure outstanding guest service, and coordinate with housekeeping and maintenance to optimize room readiness and guest satisfaction.

The role requires 3–5 years in front desk or hotel operations with supervisory experience, a hospitality-related bachelor's degree preferred, and flexibility to work weekends/holidays.