Front Office Manager – Boutique Hotel Opening Lead

Schahet Hotels LLC; Muncie (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Employee hotel discounts

Job summary

Schahet Hotels LLC in Muncie, Indiana, is seeking a Front Office Manager to lead the opening of The Cantio, a 97-room boutique hotel in the Tapestry Collection by Hilton. You will build the front office team, establish procedures, and ensure a welcoming experience for guests from day one.

The role emphasizes leadership, guest service excellence, collaboration with Housekeeping and Maintenance, and strict adherence to Hilton standards.

Qualifications

• Previous hotel front desk experience and experience leading or supervising a team.
• A welcoming leadership style and a passion for developing others.
• Strong communication, organization, and problem-solving skills.
• Confidence handling guest concerns and balancing priorities.
• Experience with hotel property management systems; Hilton experience is a plus.
• Availability to work varied shifts, including weekends and holidays.

Responsibilities

• Build and lead the front office team, including hiring, training and scheduling.
• Prepare for opening-day operations and establish front desk procedures.
• Support daily front desk operations including arrivals, departures, reservations and payments.
• Ensure accurate guest accounts and privacy while delivering warm service.
• Collaborate with Housekeeping and Maintenance to ensure room readiness.
• Monitor guest feedback and align with Hilton service standards.

Skills

Leadership

Communication

Guest Service

Problem Solving

Job description

Schahet Hotels LLC in Muncie, Indiana, is seeking a Front Office Manager to lead the opening of The Cantio, a 97-room boutique hotel in the Tapestry Collection by Hilton. You will build the front office team, establish procedures, and ensure a welcoming experience for guests from day one.

The role emphasizes leadership, guest service excellence, collaboration with Housekeeping and Maintenance, and strict adherence to Hilton standards.