Hotel Front Office Manager

Schahet Hotels LLC; Muncie (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Employee hotel discounts

Job summary

Schahet Hotels LLC in Muncie, Indiana, is seeking a Front Office Manager to lead the opening of The Cantio, a 97-room boutique hotel in the Tapestry Collection by Hilton. You will build the front office team, establish procedures, and ensure a welcoming experience for guests from day one.

The role emphasizes leadership, guest service excellence, collaboration with Housekeeping and Maintenance, and strict adherence to Hilton standards.

Qualifications

• Previous hotel front desk experience and experience leading or supervising a team.
• A welcoming leadership style and a passion for developing others.
• Strong communication, organization, and problem-solving skills.
• Confidence handling guest concerns and balancing priorities.
• Experience with hotel property management systems; Hilton experience is a plus.
• Availability to work varied shifts, including weekends and holidays.

Responsibilities

• Build and lead the front office team, including hiring, training and scheduling.
• Prepare for opening-day operations and establish front desk procedures.
• Support daily front desk operations including arrivals, departures, reservations and payments.
• Ensure accurate guest accounts and privacy while delivering warm service.
• Collaborate with Housekeeping and Maintenance to ensure room readiness.
• Monitor guest feedback and align with Hilton service standards.

Skills

Leadership

Communication

Guest Service

Problem Solving

Job description

Front Office Manager

Help Create The Cantio’s First Impressions
The Cantio | Tapestry Collection by Hilton | Muncie, Indiana

A new hotel. A team you’ll help build. A welcome that starts with you.

Something special is coming to Muncie—and we’re looking for a Front Office Manager to help bring it to life. The Cantio, a new 97-room boutique hotel in the Tapestry Collection by Hilton, will offer inviting places to stay, dine, and gather—from a cozy café to a rooftop restaurant and lounge.

As part of the opening team, you’ll help build our front office team, prepare for our first arrivals, and create a welcoming experience that brings guests back. This is your opportunity to shape how we greet, serve, and care for our guests from day one.

A Team You Can Be Proud to Join

At Schahet Hotels, we believe a great team makes all the difference. We’re proud to have been recognized as a Top Workplace for six consecutive years (2021–2026). Guided by our RISE values—Respect, Integrity, Service, and Excitement,we put our associates first, because when our team feels valued and supported, great hospitality follows.

How You’ll Make a Difference

• Build your team. Help hire, train, schedule, and develop our front office associates.

• Get us opening-day ready. Help establish front desk procedures, learn hotel systems, and prepare the team to welcome our first guests.

• Lead from the front. Support daily front desk operations, including arrivals, departures, reservations, payments, and accurate guest accounts.

• Make every stay personal. Respond thoughtfully to guest concerns, follow through on requests, and empower your team to deliver warm, attentive service.

• Bring departments together. Partner with Housekeeping, Maintenance, and other teams to coordinate room readiness and guest needs.

• Keep us on track. Manage department schedules and labor costs, monitor guest feedback, and maintain Hilton service standards and guest privacy.

What You Bring

• Previous hotel front desk experience and experience leading or supervising a team.

• A welcoming leadership style and a passion for developing others.

• Strong communication, organization, and problem-solving skills.

• Confidence handling guest concerns and balancing priorities.

• Experience with hotel property management systems; Hilton experience is a plus.

• Availability to work varied shifts, including weekends and holidays.

What’s Waiting for You

Benefits for eligible associates include medical, dental, and vision insurance; life insurance; paid time off (VPS); a 401(k) with company match; an Employee Assistance Program; and employee hotel discounts.

Welcome to Schahet Hotels! Watch our company video.

Let’s make opening day something to be proud of.

If you love bringing out the best in people and making guests feel at home, we’d love to meet you.

Schahet Hotels is an equal opportunity employer committed to a workplace free from discrimination and harassment.