Front Office Manager

HHM Hotels; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

HHM Hotels is seeking a Front Office Manager to lead and develop the front desk team, uphold guest service standards, and drive revenue opportunities in a hospitality environment.

You will monitor guest satisfaction, manage budgets, oversee vendor contracts, and ensure safety and sustainability practices are followed. This role requires strong leadership and a focus on operational excellence.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.
• Experience in front office operations and guest services is desirable.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Monitor guest satisfaction scores and work toward improving them.
• Oversee front office financial operations and ensure proper controls.
• Develop and monitor budgets and forecasts for the department.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs; direct staff accordingly.
• Oversee vendor and personnel contracts across the hotel.
• Manage occupancy to minimize overbooking and optimize room revenue.
• Create action plans to address service deficiencies.
• Follow HHM EarthView sustainability guidelines and safety practices.
• Perform other duties as requested by management.

Skills

Staff management

Guest satisfaction

Financial management

Budgeting and forecasting

Team supervision

Vendor contracts

Occupancy management

Sustainability awareness

Safety compliance

Education

Associate degree

Bachelor's degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels