Front Office Manager

Plazahotelelpaso; Chelsea (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Educational/Professional Development

Job summary

Plazahotelelpaso in Chelsea, MA is seeking a Front Office Manager responsible for overseeing daily hotel operations while ensuring guest satisfaction and compliance with standards. Candidates should have experience in hospitality and a degree is preferred. The position offers a strong career path and competitive benefits including medical insurance and paid time off.

Join our team to make a difference in guest experiences and lead a passionate team towards excellence!

Qualifications

• 2 to 5 years of experience in a hospitality environment is preferred.
• Strong management skills to lead the front office team effectively.

Responsibilities

• Manage daily hotel front office operations ensuring guest satisfaction.
• Supervise front office financial operations and staff performance.
• Create strategic plans to improve guest service experiences.

Skills

Hospitality related experience

Management and supervisory skills

Financial operations monitoring

Employee training and development

Education

Associate’s or Bachelor’s degree preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It