Front Office Director

Moxy NYC Downtown; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Employee Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Moxy NYC Downtown is seeking a Front Office Director to oversee all front desk and guest services, ensuring alignment with brand standards and sustainability guidelines. The role requires strong leadership, budget oversight, and collaboration with sales and accounting teams to optimize occupancy and revenue.

You will interview and develop front office staff, monitor guest satisfaction, resolve issues, and ensure adherence to safety and MSDS/OSHA policies.

Qualifications

• Interview, select, train, schedule, coach and support associates in line with brand standards and HHM core values.
• Oversee front office operations to ensure optimal service and hospitality for guests.
• Monitor guest satisfaction scores and brand standards, and work to improve satisfaction.
• Resolve customer complaints and anticipate issues by reviewing operational performance and staff.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Develop and monitor budgets and forecasts; review and approve capital items as needed.
• Coordinate with corporate accounting to oversee payroll functions and financial reporting.

Responsibilities

• Interview, select and train front office staff.
• Ensure excellent guest service and brand alignment across the front desk.
• Monitor guest satisfaction and address issues promptly.
• Lead budgeting, forecasting and cost control for front office operations.
• Oversee Accounts payable/receivable and cash handling in the front office.

Skills

Guest service

People management

Budgeting

Operations knowledge

Communication

Education

Associate or Bachelor’s degree preferred

Job description

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all front of the house department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• Large hotel experience preferred.

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It