Assistant Front Office Manager

HHM Hotels; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking an Assistant Front Office Manager in New York to assist in overseeing front office operations and supervise staff to align with HHM standards and sustainability goals.

You will be involved in guest satisfaction initiatives, budgeting, and coordination with Sales for group arrangements, while ensuring compliance with safety and operational policies. This role supports career progression within the Rooms Division.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand or HHM standards.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of department budgets and forecasts.
• Review and approve capital budget items as required.
• Monitor guest correspondence and incident logs; direct staff accordingly.
• Ensure stock of front office supplies and market items; maintain inventory.
• Coordinate with Sales to manage group resumes and rooming lists.
• Monitor occupancy to optimize space and minimize overbooking.
• Follow EarthView sustainability guidelines and HHM practices.
• Practice safe work habits and MSDS/OSHA compliance.

Skills

Front Office Ops

Staff Supervision

Guest Service Standards

Coaching Associates

Education

Associate or Bachelor's degree preferred

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager - Rooms Division Manager - Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor's degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels