Front Office Manager

By The Sea Resorts; Panama City Beach (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for professional growth

Supportive and friendly work enviro n?

Employee discounts at resort amenities

Job summary

By the Sea Resorts, Beachcomber By the Sea in Panama City Beach, FL, seeks an experienced Front Office Manager to lead the front desk and deliver exceptional guest service from check-in to check-out.

You will manage the desk team, coordinate with housekeeping and maintenance, and ensure smooth daily operations while maintaining high service standards for a premier beachfront experience.

Qualifications

• Proven experience as a Front Desk Manager or in a similar hospitality role.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Familiarity with hotel management software and booking systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexible schedule including weekends and holidays as needed.

Responsibilities

• Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
• Manage and schedule front desk staff, providing training and support to maintain high service standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
• Maintain accurate records of guest information, reservations, and payments.
• Monitor and report on front desk performance and guest satisfaction metrics.
• Implement hotel policies and procedures to ensure safety and security of guests and staff.

Skills

Leadership

Customer service

Team management

Multitasking

Problem solving

Booking systems

Staff scheduling

Tools

Hotel management software

Job description

By the Sea Resorts is seeking a dedicated and experienced Front Office Manager to join our team at Beachcomber By the Sea in Panama City Beach, FL. In this role, you will be the first point of contact for our guests, ensuring an exceptional experience from check-in to check-out. You will lead and motivate the front desk team to provide outstanding customer service and maintain smooth daily operations at the reception area.

Responsibilities

• Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
• Manage and schedule front desk staff, providing training and support to maintain high service standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
• Maintain accurate records of guest information, reservations, and payments.
• Monitor and report on front desk performance and guest satisfaction metrics.
• Implement hotel policies and procedures to ensure safety and security of guests and staff.

Requirements

• Proven experience as a Front Desk Manager or in a similar hospitality role.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Familiarity with hotel management software and booking systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexible schedule including weekends and holidays as needed.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts at resort facilities and amenities.

About the Company

By the Sea Resorts is a premier beachfront resort located in Panama City Beach, FL. We pride ourselves on offering guests a memorable vacation experience with exceptional service, comfortable accommodations, and a beautiful coastal atmosphere. Join our team and be part of a dedicated group committed to hospitality excellence.