Front Desk Agent

Delray Sands Resort; Highland Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Delray Sands Resort is seeking a highly organized Front Desk Agent to welcome guests at our beachfront property in Florida. You will manage check-ins/outs, assist guests with inquiries, and coordinate with bell staff to ensure an exceptional arrival experience.

The ideal candidate has strong interpersonal skills, excellent communication, and the patience to handle diverse guest requests while maintaining poise and professionalism throughout their shift.

Qualifications

• Have customer service experience and strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Proven time management and organizational skills.
• Ability to resolve conflicts calmly and effectively.
• Demonstrate patience and active listening in guest interactions.

Responsibilities

• Greet guests on arrival and make them feel welcome.
• Identify repeat or VIP guests and acknowledge loyalty.
• Check guests in and out and handle payments.
• Provide front desk services and answer inquiries.
• Assign rooms and manage related administrative tasks.
• Deliver mail and messages to guests and staff.
• Coordinate with bell staff and other teams for smooth service.
• Advise guests on local transportation and dining options.
• Accommodate special requests and diffuse tense situations gracefully.

Skills

Customer service experience

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Conflict resolution

Patience

Listening skills

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk at our beautiful beach front property. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.