Assistant Front Office Manager

Hyatt Centric Las Olas; Seven Isles (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

A hotel in Seven Isles, Florida is seeking a Front Office Supervisor to assist the Front Office Manager in delivering exceptional guest service and overseeing daily operations. You will greet guests, manage check-ins, and coordinate with housekeeping and engineering to ensure rooms are prepared with appropriate amenities.

The role includes training and coaching the front office team, scheduling and payroll accuracy, enforcing grooming and brand standards, and maintaining compliance with

Qualifications

• Front desk supervisor/management experience required (2 years).
• Able to operate computer, phone and office equipment.
• Ability to read, write and speak English.

Responsibilities

• Assist Front Office Manager in managing front office operations.
• Greet and check in guests; resolve guest issues.
• Coach, train and discipline the front office staff; assist with scheduling and payroll.
• Ensure grooming and brand standards; adhere to company policies and reports.
• Block VIP and long-stay rooms; coordinate with Housekeeping and Engineering for room readiness.
• Perform additional tasks as requested by management.

Education

Bachelor’s degree in hospitality management, marketing, business or related field

High school diploma or GED plus 2 years related experience

Job description

Position Summary: Assist the Front Office Manager in managing the front office operations for the hotel._____________________________________________________________________________________________________Essential functions:Ensure all front office team members deliver the brand promise and provide exceptional guest service.Assist in greeting and checking in guests.Ensure Front office staff is familiar with hotel products and services.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Responsible for the training, coaching and discipline of the front office team.Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.Assist in ensuring an accurate payroll of front office department.Assist with team member coaching and counselingEnsure front office team members are in proper uniform and adhere to the Company’s grooming standards.Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.Work with housekeeping and engineering to block rooms as necessary for maintenance.Adhere to hotel grooming and uniform standards.Perform any additional tasks requested by management.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while keeping a steady pace.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceQualifications:Education: Bachelor’s degree in hospitality management, marketing, business or related field from a four-year college or university or High school diploma or GED plus 2 years related experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.Experience: Two (2) years previous hotel front office supervisor or management experience.Experience: Ability to operate a computer, phone and other office equipment.Hours required: Scheduled days and time vary based on hotel needs. May be required to work weekends.Ability to travel.Ability to stand and walk for long periods of time.Ability to read, write and speak English.Ability to provide friendly guest service with a smile.Ability to lift, push and pull a minimum of 10 lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.