Guest Services Front Desk Specialist

Melrosehoteldc; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Melrosehoteldc in Orlando is seeking a Front Desk Associate to greet guests, check them in/out promptly, and assist with reservations. You will handle charges, manage a Front Office system, and ensure accurate cash handling while delivering outstanding guest experiences.

The role requires strong teamwork, excellent communication, and flexibility to work nights, weekends, and holidays. Physical work includes long desk hours and light lifting as needed.

Qualifications

• Strong guest service and communication skills.
• Ability to work nights, weekends, and holidays.
• Able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist with pre-registration and blocking of reservations.
• Post charges accurately and efficiently; know how to use Front Office system for daily transactions.
• Manage cash handling, receiving payments by cash, checks, or credit cards and make change as needed.
• Review reservations with special requests and block rooms accordingly.
• Maintain knowledge of hotel rates/discounts and how to apply them.
• Take same-day reservations quickly and follow cancellation/relocation procedures whenever necessary.

Skills

Customer service

Teamwork

Communication

Tools

POS system

Job description

Melrosehoteldc in Orlando is seeking a Front Desk Associate to greet guests, check them in/out promptly, and assist with reservations. You will handle charges, manage a Front Office system, and ensure accurate cash handling while delivering outstanding guest experiences.

The role requires strong teamwork, excellent communication, and flexibility to work nights, weekends, and holidays. Physical work includes long desk hours and light lifting as needed.