Front Office Manager

Candlewood Suites Omaha - Millard Area; Omaha (NE); On-site; USD 20,000 - 29,000; Full time

Job summary

Candlewood Suites Omaha – Millard Area is seeking an experienced Front Desk Manager to lead our front desk team and uphold IHG standards.

This hands-on role covers scheduling, guest issue resolution, and daily operations to ensure a smooth, welcoming stay for guests. The ideal candidate will be dependable, flexible, and able to cover shifts, including weekends and holidays.

Pay is $18.00 per hour with typical weekly hours limited to 40.

Qualifications

• Previous hotel front desk experience required.
• IHG and HotelKey experience is a plus.
• Strong leadership, communication, and organizational skills.
• Experience creating employee schedules and managing staffing needs.
• Ability to handle guest concerns and make decisions independently.
• Must be dependable, punctual, and professional.
• Flexible availability, including weekends and holidays, is required.

Responsibilities

• Cover front desk shifts when employees call out or staffing shortages occur.
• Oversee daily front desk operations and ensure IHG brand standards are maintained.
• Create, manage, and adjust the front desk employee schedule to ensure shift coverage.
• Supervise, train, coach, and support front desk employees.
• Monitor employee attendance, punctuality, performance, and accountability.
• Handle guest complaints and resolve issues professionally.
• Ensure accurate reservations, billing, credit card authorizations, and payment collection.
• Monitor daily arrivals, departures, occupancy, and room availability.
• Coordinate with housekeeping and maintenance to ensure smooth daily operations.
• Assist the General Manager with reports, administrative tasks, and daily hotel operations.
• Ensure employees follow hotel policies, procedures, and customer service expectations.
• Lead by example and maintain a positive, productive team environment.

Skills

Leadership

Communication

Organizational skills

Scheduling

Guest service

Job description

The Candlewood Suites Omaha – Millard Area is seeking an experienced, dependable, and motivated Front Desk Manager to join our leadership team!

We are looking for a hands-on leader who takes pride in providing excellent guest service, managing daily front desk operations, and maintaining a professional, accountable, and positive work environment.

The ideal candidate must be organized, reliable, flexible, and willing to step in when needed to ensure the hotel operates smoothly.

About Candlewood Suites Omaha – Millard Area

Candlewood Suites Omaha – Millard Area is an IHG-branded, extended-stay hotel conveniently located in southwest Omaha, Nebraska. Our hotel provides a welcoming, home-like atmosphere for business and leisure travelers, featuring spacious suites with fully equipped kitchens and amenities designed for comfortable extended stays. We take pride in delivering exceptional guest service and creating a positive, team-oriented work environment. We are looking for dedicated, dependable individuals who share our commitment to hospitality and guest satisfaction.

Key Responsibilities

• Cover front desk shifts when employees call out or unexpected staffing shortages occur.
• Oversee daily front desk operations and ensure IHG brand standards are maintained.
• Create, manage, and adjust the front desk employee schedule to ensure proper shift coverage.
• Supervise, train, coach, and support front desk employees.
• Monitor employee attendance, punctuality, performance, and accountability.
• Handle guest complaints and resolve issues professionally.
• Ensure accurate reservations, billing, credit card authorizations, and payment collection.
• Monitor daily arrivals, departures, occupancy, and room availability.
• Coordinate with housekeeping and maintenance to ensure smooth daily operations.
• Assist the General Manager with reports, administrative tasks, and daily hotel operations.Ensure employees follow hotel policies, procedures, and customer service expectations.
• Lead by example and maintain a positive, productive team environment.

Qualifications

• Previous hotel front desk experience required.
• IHG and HotelKey experience is a plus.
• Strong leadership, communication, and organizational skills.
• Experience creating employee schedules and managing staffing needs.
• Ability to handle guest concerns and make decisions independently.
• Must be dependable, punctual, and professional.
• Must be willing and available to cover shifts when necessary, including short-notice call-outs.
• Flexible availability, including weekends and holidays, is required.
• Ability to multitask and work effectively in a fast-paced environment.

What We’re Looking For

We are looking for someone who understands that being a manager means leading by example, taking ownership, and being available when the team needs support.

This position requires a leader who can manage staffing challenges, hold employees accountable, maintain excellent guest service, and ensure the front desk operates efficiently.

Pay: $18.00 per hour

Expected hours: No more than 40.0 per week