Front Desk Manager - Flexible Shifts, Weekends Included

Candlewood Suites Omaha - Millard Area; Omaha (NE); On-site; USD 20,000 - 29,000; Full time

Job summary

Candlewood Suites Omaha – Millard Area is seeking an experienced Front Desk Manager to lead our front desk team and uphold IHG standards.

This hands-on role covers scheduling, guest issue resolution, and daily operations to ensure a smooth, welcoming stay for guests. The ideal candidate will be dependable, flexible, and able to cover shifts, including weekends and holidays.

Pay is $18.00 per hour with typical weekly hours limited to 40.

Qualifications

• Previous hotel front desk experience required.
• IHG and HotelKey experience is a plus.
• Strong leadership, communication, and organizational skills.
• Experience creating employee schedules and managing staffing needs.
• Ability to handle guest concerns and make decisions independently.
• Must be dependable, punctual, and professional.
• Flexible availability, including weekends and holidays, is required.

Responsibilities

• Cover front desk shifts when employees call out or staffing shortages occur.
• Oversee daily front desk operations and ensure IHG brand standards are maintained.
• Create, manage, and adjust the front desk employee schedule to ensure shift coverage.
• Supervise, train, coach, and support front desk employees.
• Monitor employee attendance, punctuality, performance, and accountability.
• Handle guest complaints and resolve issues professionally.
• Ensure accurate reservations, billing, credit card authorizations, and payment collection.
• Monitor daily arrivals, departures, occupancy, and room availability.
• Coordinate with housekeeping and maintenance to ensure smooth daily operations.
• Assist the General Manager with reports, administrative tasks, and daily hotel operations.
• Ensure employees follow hotel policies, procedures, and customer service expectations.
• Lead by example and maintain a positive, productive team environment.

Skills

Leadership

Communication

Organizational skills

Scheduling

Guest service

Job description

Candlewood Suites Omaha – Millard Area is seeking an experienced Front Desk Manager to lead our front desk team and uphold IHG standards.

This hands-on role covers scheduling, guest issue resolution, and daily operations to ensure a smooth, welcoming stay for guests. The ideal candidate will be dependable, flexible, and able to cover shifts, including weekends and holidays.

Pay is $18.00 per hour with typical weekly hours limited to 40.