Assistant Front Office Manager

Cottonwood-Hotel; Omaha (NE); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Tuition Reimbursement

Paid Time Off

401K Match

Hotel Discounts

Job summary

The Kimpton Cottonwood Hotel in Omaha’s Blackstone District is seeking a highly motivated and detail‑oriented Assistant Front Office Manager to join our team. You will assist the Front Office Manager in overseeing daily front desk operations and ensuring the highest level of guest service.

This role primarily covers evening shifts, supervising staff, enforcing procedures, and acting as Manager On-Duty to support a smooth, personalized guest experience at our boutique property.

Qualifications

• Prefer 1+ year departmental management or supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Computer experience required.

Responsibilities

• Assist the Front Office Manager in overseeing the daily operations of the front desk.
• Ensure the highest level of customer service is provided to all guests.
• Help manage the front office staff and ensure policies and procedures are followed.
• Support operational consistency and smooth check-in/check-out processes.
• Work primarily evening shifts to ensure a Manager On-Duty is available.
• Act as on-duty leader to resolve guest issues and maintain service standards.

Skills

Front Office Management

Leadership

Cash Handling

Customer Service

Computer Skills

Job description

Property Description

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha’s vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.

If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”

Overview

We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also help manage the staff and ensure that all procedures and policies are followed. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening. As the Assistant Front Office Manager, you will be a key player in the success at our beautiful property!

Qualifications

• Prefer 1+ year departmental management or supervisory experience in hotel front office
• Ability to manage and lead each discipline of the department independently
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Computer experience required

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.