Front Office Manager

Atrium Hospitality; Norfolk (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a team in delivering outstanding guest experiences. This role involves managing daily operations, ensuring adherence to standards, and fostering a culture of teamwork and excellence. You will engage with guests to enhance loyalty and satisfaction while overseeing financial goals and operational efficiency. If you are passionate about hospitality and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Bonus Eligible

Flexible Schedule

Team Building Activities

Qualifications

• Minimum 2 years of hospitality and front desk experience required.
• Supervisory experience and basic computer knowledge essential.

Responsibilities

• Ensure exceptional guest experience and manage direct reports.
• Coordinate with departments to provide efficient services.

Skills

Hospitality Management

Customer Service

Team Management

Problem Solving

Communication Skills

Education

High School Diploma

Bachelor’s Degree in related field

Tools

Microsoft Office Suite

Job description

Hotel:

Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510

Position: Front Office Manager

Employment Type: Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes - Multiple

Reports To: General Manager or Assistant General Manager

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed:

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline.
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate.
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving initiatives.
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards.
• Evaluate and recommend revenue driving initiatives and monitor revenue performance.
• Recommend and implement approved changes that could improve service and increase operational efficiency.
• Ability to serve as Manager on Duty.
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

• Minimum 2 years of hospitality, front desk experience.
• Minimum 2 years of prior supervisory experience.

Preferred Prior Experience:

• 2 years of night audit experience.

Required Education:

• High school diploma or equivalent.

Preferred Education:

• Bachelor’s Degree in related field.

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint, Outlook, and Teams.

Physical:

• Able to lift 50lbs occasionally.
• Able to lift 10lbs regularly.
• Able to stand/or walk for duration of scheduled shift.

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events.

Competencies:

• Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and