Assistant Front Office Manager

Omni Hotels & Resorts; Providence (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Providence is seeking an Assistant Front Office Manager to enhance guest experiences and oversee Front Office operations. This role requires a customer-focused individual with luxury hotel experience and strong organizational skills. The successful candidate will manage training, handle guest complaints, and ensure compliance with hotel standards while working flexible hours. Join a diverse team committed to professional growth and exceptional service.

Qualifications

• Previous luxury hotel experience required.
• Ability to work flexible schedule including nights and weekends.

Responsibilities

• Oversee guest experience and Front Office operations.
• Handle guest complaints and maintain satisfaction.
• Train associates to ensure Omni Standards.

Skills

Customer service

Detail orientation

Organizational skills

Multi-tasking

Education

Four year college degree in hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Overview

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Job Description

The Assistant Front Office Manager will be responsible for working closely with the Front Office Manager to oversee all areas of operation relating to the guest experience; all aspects of the Omni Select Guest Program; all systems and control aspects of the Front Office; and the development of all Front Office associates. Must be able to work a flexible schedule including weekends, holidays and overnights.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].