Front Office Manager - AC Hotel by Marriott Boston North

Colwen Management Inc; Medford (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative hospitality group is seeking a Front Office Manager to lead the team at a vibrant hotel. This role emphasizes exceptional guest service, staff development, and operational excellence. The ideal candidate will thrive in a dynamic environment, overseeing daily front office operations while fostering a culture of engagement and recognition. Join a company that values authenticity and character, offering numerous opportunities for career growth and a supportive work atmosphere. If you're passionate about hospitality and ready to make a difference, this position is perfect for you.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance Options

Paid Time Off

Employee Assistance Program

401K with Employer Match

Hotel Discount Travel Program

Exclusive Discounts on Travel, Entertainment, & Retail

Training & Development Programs

Qualifications

• Minimum one year of Front Desk supervisory experience required.
• Strong leadership and customer service skills necessary.

Responsibilities

• Manage daily operations of the Front Office to meet brand standards.
• Recruit, interview, and hire Front Office staff.
• Ensure excellent guest service and operational efficiency.

Skills

Communication Skills

Customer Service

Leadership

Multitasking

Interpersonal Skills

Education

Associate Degree in Hospitality

Tools

Common Computer Software

Job description

Front Office Manager - AC Hotel by Marriott Boston North

Job Category: Rooms Front Office

Requisition Number: FRONT003329

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• Posted: May 7, 2025
• Full-Time

Locations

Showing 1 location

AC Hotel Medford
AC Hotel by Marriott Boston North
95 Station Landing
Medford, MA 02155, USA

Job Summary

We are seeking an engaging, friendly, and detail-oriented Front Office Manager to join our team. In this role, you will oversee the Front Desk and Night Audit teams, focusing on guest and associate satisfaction. Success requires a passion for delivering exceptional service and developing our staff.

About Colwen Hotels

Colwen Hotels is a hospitality group built on character and authenticity. We foster innovation and empower our team to enhance guest experiences. With 40 hotels across 10 states, we offer exciting career growth opportunities.

Responsibilities

• Manage daily operations of the Front Office to meet brand standards and exceed guest expectations.
• Recruit, interview, and hire Front Office staff.
• Set departmental goals and organize work priorities.
• Drive employee engagement and recognition initiatives.
• Maintain collaborative relationships with team members.
• Oversee inventory of supplies and uniforms.
• Supervise staffing levels to ensure service quality and operational efficiency.
• Monitor performance, provide coaching, and develop staff.
• Manage budgets, operating statements, and payroll.
• Ensure adherence to credit and cash policies and monitor house count.
• Uphold brand service standards and ensure excellent guest service.
• Greet VIP guests and coordinate special services.
• Review Night Audit reports and resolve issues promptly.
• Address guest concerns proactively and set a positive example.
• Support management of occupancy, rates, wages, and expenses.
• Identify service issues and implement solutions.
• Ensure compliance with policies, laws, and regulations.
• Perform additional duties as needed.

Requirements

• Associate degree or equivalent hospitality experience preferred.
• Minimum one year of Front Desk supervisory experience.
• Excellent communication skills.
• Reliable, able to multitask and work under pressure.
• Strong interpersonal and customer service skills.
• Leadership and supervisory abilities.
• Proficiency with common computer software.
• Willing to work varied hours, including nights, weekends, and holidays.

Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Supplemental Insurance Options
• Paid Time Off
• Employee Assistance Program
• 401K with Employer Match
• Hotel Discount Travel Program
• Exclusive Discounts on Travel, Entertainment, & Retail
• Training & Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V