Front Office Manager

HHM Hospitality; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to oversee hotel operations and enhance guest experiences. This role involves managing staff, ensuring compliance with financial standards, and developing budgets to optimize efficiency. The ideal candidate will have a strong background in hospitality management and a passion for providing excellent service. Join a dynamic team that values excellence and innovation, and take the next step in your career with this exciting opportunity to lead and inspire others in a vibrant environment.

Qualifications

• 2 to 5 years of hospitality-related experience required.
• New York City Fire Safety Director Certification preferred.

Responsibilities

• Manage front office operations and ensure guest satisfaction.
• Supervise guest services department managers and oversee budgets.
• Monitor guest satisfaction scores and implement action plans.

Skills

Hospitality Management

Guest Services

Budget Management

Staff Training

Customer Satisfaction

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
3. Oversee all front office financial operations and ensure compliance with accounting controls and procedures.
4. Develop, implement, and monitor departmental budgets and forecasts; review, submit for approval, and order capital budget items as required.
5. Supervise all guest services department managers.
6. Review guest correspondence and incident logs; direct staff accordingly.
7. Manage vendor and personnel contracts across the hotel.
8. Monitor guest room occupancy to maximize efficiency and minimize overbooking.
9. Create SMART (Specific, Measurable, Achievable, Realistic, Time-bound) action plans to address guest service deficiencies.
10. Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
11. Perform other duties as assigned by management.

Your Background and Skills

1. Associate’s or Bachelor’s degree preferred.
2. 2 to 5 years of hospitality-related experience.
3. New York City Fire Safety Director Certification preferred.

Work Environment and Context

1. Work schedule varies; may include holidays and weekends.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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