Front Office Manager - Overnight Coverage

1 Hotels; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a passionate Front Office Manager to oversee overnight operations. This role offers the chance to lead a dedicated team, ensuring exceptional guest experiences while fostering a warm and imaginative environment. With a focus on training and mentorship, you'll set the standard for service excellence. Ideal candidates will have a strong background in hotel operations and a commitment to guest satisfaction. Join a dynamic team where your leadership can shine and make a significant impact on both guests and team members.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Paid maternity leave

Paid paternity leave

Qualifications

• Minimum 2 years in a Front Office supervisory role in upscale hotels.
• Strong leadership and guest engagement skills.

Responsibilities

• Lead and inspire the Front Office service team.
• Train and mentor new hires for success.

Skills

Guest Service

Leadership

Communication

Hotel Operations

Education

Post-secondary diploma or degree

Job description

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Director of People Operations @ 1 Hotels

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

We have an opportunity for a service-minded Front Office Manager to lead and inspire our great-natured service team. Our Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.

A post-secondary diploma or degree would be a plus.

Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Paid maternity leave

Paid paternity leave

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