Front Office Manager

Hotel 48LEX New York; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Hotel 48LEX New York is seeking a Front Office Manager to lead the front desk and guest services team, ensuring service standards and sustainability goals are met. You will interview, train, schedule and coach staff, monitor guest satisfaction, and supervise revenue-generating operations.

The role requires 2–5 years in hospitality, a degree preferred, and the ability to manage budgets, vendor contracts and daily front office functions while maintaining brand integrity and safety compliance.

Qualifications

• 2–5 years hospitality experience.
• Interview, select, train, schedule and coach associates to brand standards.
• Monitor guest satisfaction and work toward improving scores.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM core values.
• Be aware of guest satisfaction scores and work toward increasing department and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with controls and procedures.
• Develop and monitor department budgets and forecasts; review, approve and order capital items.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs to direct staff accordingly.
• Oversee vendor and personnel contracts across the hotel.
• Monitor occupancy to optimize room use and minimize overbooking.
• Create actionable plans to address guest service deficiencies.
• Follow safety protocols and OSHA standards.

Skills

Front office management

Staff coaching

Guest satisfaction

Budgeting

Vendor management

Safety compliance

Education

Associate/Bachelor degree preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It,