Front Office Manager

Plazahotelelpaso; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k

Travel Discounts

Life Insurance

Wellness Program

Educational Development

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager to lead the hotel front desk operations, ensuring exceptional guest service and adherence to sustainability standards. The role focuses on people, process, and performance across the front office.

You will interview, hire, train, and coach staff, monitor guest satisfaction scores, manage budgets, review incident logs, and oversee contracts with vendors. This position requires 2–5 years in hospitality and a degree, with flexible schedules including

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to brand standards.
• Monitor guest satisfaction and work to improve department and hotel scores.
• Oversee front office financial operations and ensure accounting controls.
• Develop budgets, forecasts, and manage capital budget items as needed.
• Supervise guest services department managers.
• Review guest communications and incident logs to direct staff.
• Oversee vendor and personnel contracts.
• Monitor occupancy to maximize room utilization and reduce overbooking.
• Create action plans to address service deficiencies.
• Follow safety procedures and OSHA standards.
• Perform other duties as requested by management.

Skills

Interviewing

Team training

Scheduling

Coaching

Guest satisfaction

Budgeting

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels