Front Office Manager

HHM Hospitality; Williamsburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Wellness program

Professional development

Referral bonuses

Job summary

HHM Hotels is seeking a Front Office Manager to lead hotel front desk operations and uphold guest service and sustainability standards. You will drive guest satisfaction, budget management, and staff development across the front office team.

The role offers growth toward higher leadership positions within the HHM organization, with opportunities to supervise guest services and optimize occupancy while ensuring safety and compliance.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Improve guest satisfaction scores and overall service quality.
• Monitor front office financial operations and ensure proper controls.
• Develop and monitor annual budgets and forecasts for the department.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs and direct staff accordingly.
• Oversee all vendor and personnel contracts for the hotel.
• Monitor occupancy to optimize room usage and minimize overbooking.
• Create measurable action plans to address service gaps.
• Practice safe work habits and OSHA compliance.
• Perform other duties as requested by management.

Skills

Staff leadership

Training & development

Guest satisfaction

Budgeting

Vendor contracts

Education

Associate/Bachelor degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.